Cancellation POLICy

Based on our late cancellation policy (within 24 hours of session start time) we can offer the following  alternatives: 

1. A Zoom session for the same time/day

2. A reschedule for a different day/time

3. We can send some activities/materials for the student to work on for the week in replacement for the session and the tutor will be available to answer any questions/ correct responses via WhatsApp 

Cancellations within 1 hour of the session's start time must pick option 3.

Otherwise, there will be a charge for the full session. 

If you are finishing up with Bayside Tutoring, please provide 2 weeks' notice both out of courtesy as well as due to our billing system running on a fortnightly basis. If you do not provide 2 weeks' notice, any sessions already charged for will not be refunded.

  Bayside Tutoring (ABN 56 669 063 290) values your privacy and understands the importance of protecting your personal information. We are dedicated to ensuring that any personal information we collect from you is used and stored by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You can trust that we will always keep your information safe and secure..

  1.1.  Kinds of information collected and maintained

We gather information that is necessary or directly associated with one or more of our purposes and activities. The personal information we collect encompasses but is not limited to your name, email, contact details, and data concerning the requirements of children related to the educational services we provide, such as their name, date of birth, year level, school, and postcode.

1.2. Procedure for collecting your personal information 

We guarantee that we obtain personal information by legal means. We receive your personal information when you get in touch with us via email or correspondence, and when you fill in registration forms either through email or on our website.

  2.1 Collection of Personal Information:

Our primary goal in collecting personal information is to provide you with information about our business, products, and services. We also aim to offer a personalized experience to our users.

2.2 Disclosure:

We will not share your personal information with any third party outside our organization, except when required by an enforcement authority, law, court, regulator, or tribunal.

2.3 Cross-border Disclosure:

In the normal course of our daily business activities, and those of our service providers, your personal information may be transferred, accessed, processed, and/or stored in various countries, including Australia, Canada, India, Ireland, Singapore, United Kingdom, and the United States. We ensure that any overseas recipient of your information adheres to the APPs (Australian Privacy Principles).

2.4 Direct Marketing:

We use various methods to communicate directly with you, such as email, to promote our business. However, we always obtain your express consent before using your personal information for direct marketing purposes. We do not market to children or knowingly collect personal information about them without parental consent. Although we take steps to ensure that children's privacy and rights are not compromised, it is ultimately the responsibility of parents to monitor their children's internet usage.

2.5 Electronic Communications:

We comply with the Spam Act 2003 (Cth) when we communicate with you electronically for the purposes mentioned above. We ensure that our electronic communications meet the following conditions: (a) they are only sent with your express consent; (b) they contain accurate information about us and how to contact us; and (c) they contain a functional unsubscribe facility to allow you to opt-out of receiving electronic messages from us in the future.

2.6 Opting Out:

If you don't want to receive direct marketing such as email, you can opt out at any time by contacting us at tutoringbayside@gmail.com. Once you opt out, we will stop sending the material until you change your preferences.

Protecting your personal information is of utmost importance to us. We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. We ensure that only authorized personnel have access to your personal information, and our security measures are regularly reviewed and updated to ensure the highest level of protection. We hold all personal information in secure servers located in Australia, the United States of America, Ireland, South Korea, Taiwan, and Israel.

We are committed to complying with all applicable privacy laws and regulations. If you have any concerns or questions about how we collect and use your personal information, please contact us at tutoringbayside@gmail.com.

  3.1 Accuracy and Quality of Personal Information

We are dedicated to ensuring that any personal information we use, store, and subsequently destroy is accurate, up-to-date, and complete. We take all reasonable steps to maintain the integrity and quality of your personal information.

3.2 Security of Personal Information

Although we take great care to protect your personal information, we cannot guarantee that any data transmission over the Internet is 100% secure. This is particularly true for information sent via email, as we have no way of protecting it until it reaches us. However, once we receive your personal information, we are required to protect it by the Privacy Act.

If we no longer require your personal information for the purpose for which we obtained it, we will permanently remove any information that could be used to identify you, to prevent future re-identification. We will retain your information only for as long as required by law or our procedures.

Please note that we will never sell, rent, or trade your personal information to any other entity.

  1.1 Our Use of Cookies and Similar Technologies

Our website, which is hosted on GoDaddy, uses cookies and other similar technologies to enhance the user experience and improve the functionality of our online services. When you browse our website or use our online services, we may collect information about your device, operating system, IP address, geographic location, browser type, the content you view, and the features you access.

Cookies are small text files that are placed on your computer by websites you visit. They help websites work more efficiently and provide information to the owners of the site. We use both persistent and session cookies, which can remain on your computer for differing times depending on the purpose of the cookie.

We may also use web beacons, which are small strings of code placed on an internet page, in conjunction with cookies for the same purposes.

1.2 Cookies We Use and Why We Use Them

Detailed below are the cookies we use and their purpose:

- Google Analytics cookies: We collect standard internet log information and details of visitor behaviour patterns by using Google Analytics cookies. This information helps us compile reports and improve our website. It does not identify visitors or collect any personal details.

4.3 Control of Cookies

Web browsers allow you to exercise some control of cookies through the browser settings. Most browsers enable you to block cookies or to block cookies from particular sites. Browsers can also help you delete cookies when you close your browser, though this may result in the loss of any opt-outs or preferences you set on our website.

For more information about cookies, including how to see what cookies have been set and how to manage and delete them, please visit allaboutcookies.org. This website also includes information on how to manage your settings for the major browser providers.

  5.1 Accuracy of Your Information

We strive to ensure that the information we collect, hold or disclose about you is accurate, complete and up-to-date.

5.2 Request for Access to Your Information

You have the right to request access to the information we hold about you at any time. Please contact us at tutoringbayside@gmail.com to make such a request.

5.3 Correction and Updating of Your Information

We encourage you to let us know if your details change or if your personal information needs correction or updating. Please feel free to contact us via the contact information provided below.

We will delete any personal information we have collected if it serves no further business purpose, upon request or in the case you opt out of all direct marketing communications.

5.4 Complaints and Enquiries

If you are not satisfied with the way we have handled your personal information or believe that we have breached the Privacy Act or APPs, please contact us. We will try our best to resolve the matter with you.

For security reasons, we request that complaints, requests for access to or correction of personal information, or any enquiries or questions concerning privacy matters be put in writing or e-mailed to: 

Privacy Enquiries, Bayside Tutoring Office – 5/24 Bay Rd, Sandringham, Victoria, 3191. Email tutoringbayside@gmail.com. We may also require proof of your identity.

For privacy information generally, or if your concerns are not resolved to your satisfaction, please contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.

  Our Privacy Policy is subject to occasional review and updates to ensure its relevance and compliance with applicable laws and regulations. In the event of any changes to this policy, the latest version will be posted on our website at www.baysidetutoring.com.au.

Last updated October 2023